Frequently Asked Questions
My Miojewelry Account
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Q: Why do I need an account?
A: An account allows easy access to information regarding the orders you’ve placed. Log in with your e-mail address and password to view tracking information, order status, order history, or edit and store shipping and billing information.
Q: How do I retrieve my account password?
A: If you’ve lost your password just click the “Forgot your password?” link on the My Account login page. Enter the e-mail address associated with your account and we will e-mail mail you a new password.
Q: How do I track my shipment?
A: You will receive a shipping confirmation e-mail the day your order leaves our warehouse. That e-mail will include a tracking link to either FedEx, UPS or the USPS, depending on what method your package was shipped. Click that link for detailed tracking right to your door. Please note that USPS offers only shipping confirmation, not the same detailed tracking that is offered by FedEx or other carriers.
Placing An Order – Domestic
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Q: When will my credit card be charged?
A: The amount of your purchase is “authorized” on your card immediately. That allows us to verify that funds are available to cover your purchase. An authorization is not the same as a charge, and should you cancel your order the authorization will release within a few business days. Miojewelry will only charge your credit card after your order has been shipped.
Q: When will my credit be processed?
A: Refunds from a returned product are issued to the same card that was used for a purchase and are typically processed 3 to 5 business days after we receive your return and inspect the item.
Q: Why my credit or debit card was declined?
A: In some cases, your bank or credit card company may have a security setting in place which blocks online purchases from Miojewelry.com. For assistance removing this setting, contact your bank or credit card company.
Most often credit or debit card transactions are denied for one of the following reasons:
- Going over the account spending limit
- Entering the wrong card number
- Entering the wrong expiration date
- Entering the wrong CCV2 security code
- Entering a name that doesn’t match the name on the card
- Entering a billing address that does not match what the credit card company has on file
- Having a security setting in place to block online purchases
- Placing an order using a card that has not been activated
- Having a security setting in place that has flagged the purchase as possible fraud
For specific and detailed information on why your transaction was declined, contact your bank; they will have a record of the decline and be able to provide the reason. Or if you choose to use a different card or payment method, re-submit your order and we’ll get it out to you right away.
Q: What are my shipping options?
A: Miojewelry offers four different shipping options for domestic purchases: standard ground (4 to 8 business days), 3 business days, 2 business days and next business day (no weekend delivery). There are some restrictions: 3-day is not available to HI, AK or PR; 3-day, 2-day and next day options are not available for APO/FPO purchases.
Q: When will my order arrive?
A: Standard ground deliveries vary by state. Miojewelry has many partner warehouses from all over the world, however ground deliveries estimate from 3 to 8 business days. Ground deliveries can take even longer between mid November and late December. Air shipments are expected to be delivered within the time frame dictated by the method.
Q: Will Miojewelry confirm my purchase?
A: After you place your order online you should receive a detailed order confirmation e-mail. If you don’t receive that e-mail within a few minutes, please check your junk mail folder or spam folder. Some e-mail programs may mistakenly misroute your confirmation e-mail. We recommend that you add Miojewelry.com as a safe sender to ensure proper e-mail delivery.
Q: What if something is out of stock?
A: Miojewelry’s inventory is real-time. So any item you see on the site is in stock. In the rare instance that you order an item and we discover an inventory error, we will contact you immediately and review your options. You will not be charged for any item until it ships from our warehouse.
Placing An Order – International
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Q: What are my international shipping options?
A: Miojewelry.com offers shipping to Canada: $45 for FedEx Air (delivery in 1-3 days). UK and other countries: $65 for FedEx Intl Air (delivery in 3-5 days).
Q: Is free shipping available?
A: Free standard shipping is currently available only for deliveries within the United States. International orders do not qualify for free shipping. Our international shipping rates are mentioned above, however, we want to work with you accordingly to lower these rates. If you are outside the USA, please contact our support team with the item you are interested in and your exact address. This way we can quote you the accurate amount that shipping will cost you and even try to assume some of the costs because we value our customers dearly.
Q: What about import taxes and fees?
A: Your international order may be subject to import customs, duties, taxes and brokerage fees. These charges are not included in the prices and shipping costs listed on Miojewelry.com and are not charges generated from Miojewelry. In some cases these fees can be substantial, so we recommend you contact your local customs office for an estimate prior to placing an order.
Q: Why do I owe a balance upon delivery?
A: Any balanced owed for you to take delivery is the result of taxes, duties or brokerage fees charged by your local government or local delivery contractor. These charges did not originate from Miojewelry and Miojewelry has no authority to have these fees or taxes waived. To avoid unexpected charges, please contact your local customs office for an estimate prior to placing an order.
Security & Privacy
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Q: Is my personal information secure?
A: Yes – 100 percent safe and secure. We use the latest SSL encryption technology to prevent anyone from having visibility to your personal information during the checkout process. Miojewelry uses RapidSSL® as our digital certificate provider. For additional security, Miojewelry does not store credit card numbers in our database. Once your transaction is complete, no one has access to your card number.
Q: Will Miojewelry send me an e-mail after I buy?
A: You will receive two e-mails specifically related to your transaction; an order confirmation and a shipping confirmation. You may receive promotional e-mails if you subscribed to our e-mail newsletter on the site or during the checkout process. If you are receiving our promotional e-mails and would like to opt out, simply click the unsubscribe link at the bottom of the e-mail.
Q: Can I opt out of receiving e-mails?
A: Yes. You may unsubscribe from Miojewelry’ promotional e-mail newsletters by using the appropriate link at the bottom of any newsletter. We can also assist you over the phone, or you can e-mail us to request an opt-out.
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Q: Can I return an item if I don’t like it?
A: We want you to have peace of mind in knowing that you can always return your purchase if, after holding it in your hands or trying it on, you are not completely satisfied. Our policy is simple: if for any reason you are not completely satisfied with your product, simply return it to us within 14 days of purchase in its original, unused condition for a full refund of the product price minus the shipping costs incurred to ship to the buyer.. Please read our return policy for detailed return instructions and information.
Q: What if an item I ordered is missing?
A: If you believe an item is missing, please first review your packing slip to confirm the item was on the order. If an item on the packing slip is not in the box we delivered please call us immediately so we can investigate and resolve the issue.
Q: What if an item I ordered is defective?
A: If you receive a product that is broken, or damaged right out of the box please call us or e-mail customer support immediately. Items that are damaged or become defective after any period of use must be addressed by the warranty policy.
Q: Do I have to pay return shipping costs?
A: For standard returns, the customer is responsible for shipping costs incurred in sending an item back to Miojewelry. In the case a return is due to a Miojewelry error, we will refund the original shipping charges. For more information on returns, please read our return policy.
Q: How long does it take for me to get a refund?
A: Once we receive your return (usually 3-5 business days) and inspect the returned item, we will credit your account. Please allow 7-10 days after we receive the product(s) for a credit to post to your account.
Q: I would like to return a gift that was sent to me. How do I do that?
A: Sorry to hear you didn’t like your gift! Any gift item being returned will be refunded to the original purchaser’s method of payment. If you would like to exchange the gift item, we would be more than happy to assist you as well.
Products & Pricing
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Q: Do I have to pay sales tax?
A: Only if you order an item to be shipped within New York state. For international orders, some customers may be required to pay tax or duties as required by their country or local government. However, those charges are not initiated or collected by Miojewelry.
Q: What items qualify for free shipping?
A: Any purchase being delivered within the U.S. currently qualifies for free standard ground shipping. However, we will work hand in hand with our international buyers to assure that the shipping costs are as low as possible and we can even assume some of the costs as a thank you from us to you.